Principal Service Reliability Engineer at MuleSoft / Salesforce
Oregon City, Oregon, United States
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Summary
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Senior
Joshua Mervine is a Principal Service Reliability Engineer with 25+ years of experience building scalable, resilient infrastructure and 14 years in senior SRE leadership roles across commercial and FedRAMP environments. He architects large-scale observability and logging platforms, drives incident response frameworks, and modernizes deployment strategies to balance cost, scalability, and compliance. At MuleSoft/Salesforce and Heroku he led global initiatives—running Splunk pipelines ingesting 80TB/day and owning observability for FedRAMP Moderate systems. A pragmatic mentor and cross-functional leader, he combines hands-on tooling (CI/CD, IaC) with policy-driven automation for HIPAA/PCI/SOX environments. He’s also an active open-source maintainer—the original author of shml and shunt—bringing developer-focused utilities into production pipelines. Based in Oregon City, he pairs deep operational rigor with a habit of designing systems that fit human workflows, not just infrastructure.
Contributions:1 release, 31 commits, 9 PRs in 3 years 11 months
golangapigo-api
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Joshua Mervine - Principal Service Reliability Engineer at MuleSoft / Salesforce