Joshua Monzon - Technical Support Engineer at Adyen

Joshua Monzon

Technical Support Engineer at Adyen

Detroit, Michigan, United States

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Summary

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Senior

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Top School

Joshua Monzon is a Technical Support Engineer with a decade of experience turning complex integrations and AI-driven platform issues into five-star customer outcomes. Currently supporting enterprise reliability at Adyen after escalating and resolving high-impact incidents at Gong, he bridges product, engineering, and customer success to deliver sustainable fixes and clearer workflows. Skilled in observability and troubleshooting tools like OpenSearch, Coralogix, Kibana, Datadog, Snowflake and Postman, he excels at translating technical problems into actionable steps non-technical teams can own. A former recruiter and developer, he pairs empathy and process-first thinking to improve onboarding, documentation, and cross-functional playbooks. Known internally as the “P0 Hero” and unofficial Customer Success Therapist, he lives for the lightbulb moment when customers realize they can self-serve. Based in Detroit, he consistently drives high CSAT while influencing product roadmaps with grounded, customer-centric feedback.

11 years of coding experience

5 years of employment as a software developer

A 15-week intensive bootcamp designed to teach the in-demand skills to build interactive websites and web application, including HTML, CSS, Ruby on Rails, SQL, Git, Javascript, and AngularJS., A 15-week intensive bootcamp designed to teach the in-demand skills to build interactive websites and web application, including HTML, CSS, Ruby on Rails, SQL, Git, Javascript, and AngularJS. at Actualize Coding Bootcamp

19-week curriculum that focuses on Ruby, JavaScript, Ruby on Rails, common JavaScript libraries, SQL, HTML and CSS, as well as pair programming, agile and test driven development., 19-week curriculum that focuses on Ruby, JavaScript, Ruby on Rails, common JavaScript libraries, SQL, HTML and CSS, as well as pair programming, agile and test driven development. at Dev Bootcamp

Associate of Arts and Sciences - AAS, Associate of Arts and Sciences - AAS at Oakland Community College

Stackoverflow

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Github Skills (10)

braze8

web-application7

apply7

appboy6

react5

open-source3

documentation3

jekyll1

object-oriented-programming1

java1

Programming languages (2)

JavaScriptHTML

Github contributions (5)

Jmonzon0415/ACLTC

Jan 2016 - Feb 2016

Contributions:17 pushes, 1 branch in 1 month

Jmonzon0415/Capstone-Bike-App

Feb 2016 - Mar 2016

Contributions:8 pushes, 1 branch in 1 month

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