Joshua Monzon
Technical Support Engineer II at Gong
Detroit, Michigan, United States
Summary
👤
Senior🎓
Top SchoolJoshua Monzon is a Technical Support Engineer with a decade of experience turning complex integrations and AI-driven platform issues into five-star customer outcomes. Currently supporting enterprise reliability at Adyen after escalating and resolving high-impact incidents at Gong, he bridges product, engineering, and customer success to deliver sustainable fixes and clearer workflows. Skilled in observability and troubleshooting tools like OpenSearch, Coralogix, Kibana, Datadog, Snowflake and Postman, he excels at translating technical problems into actionable steps non-technical teams can own. A former recruiter and developer, he pairs empathy and process-first thinking to improve onboarding, documentation, and cross-functional playbooks. Known internally as the “P0 Hero” and unofficial Customer Success Therapist, he lives for the lightbulb moment when customers realize they can self-serve. Based in Detroit, he consistently drives high CSAT while influencing product roadmaps with grounded, customer-centric feedback.
10 years of coding experience
3 years of employment as a software developer
Dev BootcampActualize Coding Bootcamp & ApprenticeshipAssociate of Arts and Sciences - AAS, Associate of Arts and Sciences - AAS at Oakland Community College
Stackoverflow
1reputation
0reached
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Github Skills (13)
braze9
user-feedback7
appboy6
mhealth5
fact-checking5
apply5
documentation4
web-application4
open-source3
react3
jekyll1
object-oriented-programming1
java1
Programming languages (1)
Github contributions (5)
Jmonzon0415/ACLTC
Jan 2016 - Feb 2016
Contributions:17 pushes, 1 branch in 1 month
Jmonzon0415/Capstone-Bike-App
Feb 2016 - Mar 2016
Contributions:8 pushes, 1 branch in 1 month
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