Joshua Rich
Queensland, Australia
Summary
🤩
Rockstar🎓
Top SchoolJoshua Rich is an experienced technology leader with 18 years driving support operations and engineering teams across SaaS and cloud-native companies such as Elastic and Aiven. He combines hands-on systems and coding experience (from HPC and early Rails development to building community Beats) with a proven track record of creating scalable support processes, KPIs, and analytics that improve customer outcomes. Comfortable managing distributed teams across APJ, he has mentored and grown engineers to high engagement scores while acting as the regional escalation point for complex incidents. He regularly presents and runs hands-on workshops at open-source events across the Asia–Pacific, translating technical depth into clear training and advocacy. With dual backgrounds in astronomy/astrophysics and IT, he brings analytical rigor and curiosity to operations and people leadership alike. Joshua is seeking his next team leadership role where he can blend technical coaching, operational design, and customer-focused delivery.
18 years of coding experience
14 years of employment as a software developer
Australian National UniversityBachelor's degree, Information Technology, with Distinction, Bachelor's degree, Information Technology, with Distinction at Central Queensland University
Github Skills (166)
opensearch10
custom-component10
python10
heartbeat10
indices10
automation10
elasticsearch10
home-assistant10
visualizations10
encryption10
streaming10
mqtt10
packetbeat10
logstash10
jruby10
Programming languages (14)
Github contributions (5)
joshuar/go-fact-fetch
Jul 2021 - Jul 2024
Generate custom facts for use with Ansible
Contributions:9 releases, 1 PR, 17 pushes in 3 years
ansiblegolanglinux
elastic/puppet-beats
Feb 2018 - Mar 2018
Puppet module for installing and configuring Beats
Contributions:33 commits, 1 PR in 28 days
beatsinstallingpuppet-modulepuppet
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