Joshua Rucker is a Principal Software Engineer with over a decade of experience designing and delivering scalable web applications for contact centers at Genesys. Based in Raleigh, NC, he has progressed through technical and management roles building the PureCloud/Genesys Cloud UI and customer-facing tools that improve documentation, training, and knowledge transfer. He blends hands-on front-end expertise (Node, Ember, D3 and related toolchains) with leadership experience running web development teams and shipping continuously integrated, AWS-hosted products at scale. Known for translating complex telephony and real-time analytics requirements into usable interfaces, he balances product-minded engineering with operational support for customers and partners. As someone who started in university and small-business web development, he brings a pragmatic, design-conscious approach rooted in graphic communications and web communications.
12 years of coding experience
14 years of employment as a software developer
Bachelor of Science Graphic Communications; Technology Education, Bachelor of Science Graphic Communications; Technology Education at North Carolina State University
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Joshua Rucker - Principal Software Engineer at Genesys