Joshua Shaak-miller
Project Manager - CRM ERP Expert at Ver-Mac
Buenos Aires, Autonomous City of Buenos Aires, Canada
Summary
👤
Senior🎓
Top SchoolJoshua Shaak-miller is a digital transformation and CRM/ERP project manager with over eight years of experience driving process improvements and system implementations at Ver-Mac. He specializes in Dynamics 365 CE and Finance & Operations integrations, using Power Apps and Power Automate to bridge CRM and ERP workflows while coordinating diverse stakeholders and consultants. Equally comfortable coaching teams as Third Party Services Manager and rolling up his sleeves from his Tier 2 support roots, he blends technical know-how (including Python for smart work zones) with strategic prioritization of after-sales and customer service initiatives. Joshua has a graduate certificate in Strategic Project Management and a knack for applying AI and new technologies to boost support efficiency and inform product development. He is known for turning operational pain points into durable, continuously optimized solutions that align business needs with scalable technology.
8 years of coding experience
2 years of employment as a software developer
Graduate Certificate, Strategic Project Management, Graduate Certificate, Strategic Project Management at Université LavalBachelor’s Degree, Business Administration and Management, General, Bachelor’s Degree, Business Administration and Management, General at Okanagan College
English, French, Spanish
Github Skills (5)
zendesk10
api10
zendesk-api10
wrapper10
python9
Programming languages (1)
Github contributions (5)
Shaakmiller/zenpy
Nov 2017 - Nov 2018
Python wrapper for the Zendesk API
Contributions:6 PRs, 27 pushes, 2 branches in 1 year
apipythonapi-wrapperpython-wrapperzendesk
Shaakmiller/profile-rest-api
Aug 2018 - Oct 2018
Contributions:1 PR, 1 push, 1 branch in 2 months
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