Josiah Ramos
Solutions Architect at Dialpad
Pasay, Philippines
Summary
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Senior🎓
Top SchoolJosiah Ramos is a Solutions Architect with 11 years of experience specializing in contact center implementations, telephony integrations, and call flow optimization. He has led end-to-end projects for enterprise customers, integrating platforms like Dialpad and RingCentral with Microsoft Teams, Salesforce, HubSpot, and identity systems (Entra ID, SCIM, OAuth/OIDC). Known for mentoring teams and creating process documentation, he combines hands-on NICE CXOne Studio scripting with project management discipline to reduce wait times and streamline deployments. Josiah’s background in technical support for large data-center customers taught him to translate complex technical issues into durable knowledgebases and training programs. He’s certified in NICE CXOne and JavaScript fundamentals and has a penchant for continuous improvement—often driving measurable process gains behind the scenes. Based in Pasay, Philippines, he brings a practical blend of customer-facing consulting and technical enablement that accelerates adoption and lowers operational friction.
11 years of coding experience
7 years of employment as a software developer
Bachelor of Science in Information Technology, Information Technology, Bachelor of Science in Information Technology, Information Technology at Asia Pacific CollegeTheology/Theological Studies, Theology/Theological Studies at Leadership 113High School Degree, Science and Technology, High School Degree, Science and Technology at Marikina Science High School
English, Filipino
Github Skills (1)
apc4
Github contributions (2)
joegeneq/apc-softdev-it112-09
Feb 2015 - Apr 2015
Contributions:36 commits, 1 PR, 13 pushes in 1 month
apc
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