Jp Valery
Customer Success Engineer at Resend
Montreal, Quebec, Canada
Summary
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Rockstar🎓
Top SchoolJp Valery is a customer success leader with a decade of cross-functional experience building scalable CS and growth operations for startups and mid-market SaaS, now serving as a Customer Success Engineer at Resend. He has a proven track record driving $40M+ ARR coverage, 100% team retention as a manager, and operational efficiency gains—authoring Next.js automations that saved 2,000+ team hours and architecting fault-tolerant account assignment systems. Comfortable at the intersection of product, engineering, and GTM, he has led major migrations (Vitally→Planhat, Webflow→Next.js+GraphCMS) and implemented integrations across Gong, Planhat, Slack, and Zendesk. Earlier roles span growth engineering, ML-driven churn prediction, and community building, reflecting a blend of technical fluency and growth-minded strategy. Based in Montreal with an MSc in Marketing, he brings entrepreneurial curiosity—evident from founding digital media and niche startups—and a habit of finding beauty in ordinary systems to squeeze extra value out of routine processes.
11 years of coding experience
11 years of employment as a software developer
Master of Science (MSc) Marketing/Marketing Management General, Master of Science (MSc) Marketing/Marketing Management General at KEDGE Business SchoolEconomics, Economics at Centre International de Valbonne
Spanish, English, French
Github Skills (171)
sentry10
google-analytics10
web-analytics10
security10
webgl-globe10
framer-motion10
javascript10
seo10
charts10
statistics10
photography10
posthog10
feature-flags10
hcaptcha10
compiler10
Programming languages (13)
Github contributions (5)
jpvalery/umami
Jun 2021 - Dec 2024
Umami is a simple, fast, website analytics alternative to Google Analytics.
Contributions:10 pushes in 3 years 6 months
umamianalyticsgoogle-analyticswebsite-analytics
jpvalery/ujaap
Jan 2020 - Aug 2023
User Journey as a Product - A Framework for Better User Journeys and Interactions
Contributions:1 release, 15 PRs, 21 pushes in 3 years 6 months
journeyframeworkinteractionsjourneys
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