Juan Cortez
Team Manager at Fintual
Chile
Summary
👤
Senior🎓
Top SchoolJuan Cortez is a technology leader and hands-on software engineer with 10 years of experience building AI-driven products and production ML infrastructure across startups in Chile. Currently a Team Manager at Fintual, he scaled a hybrid support team into a fully staffed engineering unit and is leading efforts to bring customer support ownership in-house to surface product improvement opportunities. Previously he shipped an autonomous customer support AI handling ~6,000 conversations/month with 80% CSAT and built a 1,000+ QA evaluation dataset to iteratively improve agent performance. At NotCo he combined people leadership and IC work as Lead ML Engineer, owning OKRs, CI/CD for models, and cross-functional product development informed by user research. He blends deep technical chops (UMAP, HDBSCAN, model/data versioning, ML ops) with product-minded execution and a continual learning mindset honed at Universidad de Chile and an exchange at UC Irvine.
10 years of coding experience
5 years of employment as a software developer
Computer Science, Computer Science at Universidad de ChileUniversity of California, Irvine
English, Spanish
Github Skills (26)
pipeline9
kubeflow-pipelines8
machine-learning8
data-science7
kubernetes7
topological-data-analysis7
kubeflow7
kedro7
tekton7
mlops6
projection6
dimensionality-reduction6
astronomy6
approximation5
manifold5
Programming languages (3)
Github contributions (5)
amorenocb/pyPackage
Jul 2019 - Jul 2021
Example Python package that is pip-instalable.
Contributions:1 release, 4 pushes, 1 branch in 1 year 11 months
pythonpypipippython3python-package-example
amorenocb/repository-metadata
Feb 2020 - Jul 2020
Simple Github action that gives you a checked out repository's name, branch name and/or release title.
Contributions:4 releases, 4 PRs, 29 pushes in 5 months
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