Juan Gutierrez
Strategic Customer Success Manager
San Rafael District, Alajuela, Costa Rica
Summary
👤
Senior🎓
Top SchoolJuan Gutierrez is a Strategic Customer Success Manager with 12 years of experience helping enterprise clients maximize value from complex software platforms. Currently at Cloudera and previously leading customer success at OpenText, he combines technical service optimization with strong client relationships to drive adoption and renewal. His background as a Service Desk Manager at Fujitsu honed his operational rigor—knowledge base creation, ticketing streamlining, and performance benchmarking—that now informs scalable customer programs. Based in San Rafael, Costa Rica, he brings a pragmatic, metrics-driven approach to cross-functional collaboration between product, operations, and executive stakeholders. Juan’s psychology studies add a nuanced understanding of user behavior and change management, enabling him to anticipate client needs and reduce churn. He’s known for translating technical complexity into clear business outcomes that accelerate customer success.
11 years of coding experience
10 years of employment as a software developer
High School Diploma, High School Diploma at West CollegePSYCHOLOGY, PSYCHOLOGY at Universidad Fidélitas
Github Skills (17)
spark10
apache10
sql10
impala10
hadoop9
java9
big-data9
olap9
amazon-redshift8
amazon7
apache-hadoop7
latency6
aws5
low-latency5
llama2
Programming languages (4)
Github contributions (5)
yjwater/strata-sj
Mar 2018 - Mar 2018
Contributions:2 commits, 1 push, 1 branch in 2 days
yjwater/redshift-immersionday-labs
Nov 2019 - Nov 2019
This GitHub project provides a series of lab exercises which help users get started using the Redshift platform.
Contributions:1 push in 1 day
kuberneteslabget-startedredshift
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