Summary
Juha Manninen is a seasoned development specialist with 16+ years of experience building and maintaining quality- and business systems across ICT, telecommunications and public sector organizations. He blends hands-on process design, ISO9001 and ITIL-based quality management with service and product development, measurements, audits and e-learning to drive continuous improvement and reliable go-lives. At the City of Helsinki and previously Tieto, he has coordinated complex multi-stakeholder service platforms and vendor ecosystems while keeping a sharp focus on customer benefit and operational readiness. Comfortable in changing environments, he pairs telecommunications engineering roots with statistical process control (MiniTab) and service design skills to turn ambiguous challenges into auditable, repeatable processes. An often-overlooked strength is his longevity across roles—from field network planning to governance—giving him rare end-to-end perspective on service lifecycle and stakeholder orchestration.
16 years of coding experience
10 years of employment as a software developer
engineer, Telecommunications, engineer, Telecommunications at Satakunta University of Applied Sciences (Satakunnan ammattikorkeakoulu, SAMK previous PTOL)
Master of Quality, Quality management, Master of Quality, Quality management at Tekninen korkeakoulu TKK - University of Technology
Service designer, Service designer at Rastor
BSc, Industrial engineering and management IEM (tuotantotalous), BSc, Industrial engineering and management IEM (tuotantotalous) at Kymenlaakso University of Applied Sciences (Kymenlaakson ammattikorkeakoulu, KYAMK)
Finnish, English, Swedish