Julian Cheng
Client Success Manager (APAC) at Emarsys
Hong Kong Island, Hong Kong, China
Summary
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Senior🎓
Top SchoolJulian Cheng is a Client Success Manager based in Hong Kong Island with 12 years of experience helping APAC customers realize value from enterprise SaaS platforms. Currently at Emarsys, he moved up from Client Success Operations Coordinator into a regional client-facing role, blending operational rigor with relationship management to scale post-sales programs. His background includes internships across finance, insurance and outsourcing—giving him cross-industry fluency in compliance, QA and HR processes that inform pragmatic onboarding and adoption strategies. A City University of Hong Kong business analysis graduate, Julian pairs data-driven decision making with a hands-on approach to client enablement and retention. Notably, his career progression within a single vendor ecosystem demonstrates an aptitude for translating internal process improvements into measurable customer outcomes.
12 years of coding experience
St. Paul's College, Hong KongBachelor of Business Administration - BBA, Business Analysis, Bachelor of Business Administration - BBA, Business Analysis at City University of Hong Kong
French, putonghua, English, ChineseGithub contributions (1)
nuvention-web/getripped
Apr 2014 - Jun 2014
Contributions:64 commits in 1 month
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