Julianne Gendrano
Support Engineer at HashiCorp
Boston, Massachusetts, United States
Summary
👤
Senior🎓
Top SchoolJulianne Gendrano is a Support Engineer with 10 years of customer-facing technical experience, currently supporting HashiCorp after multi-year roles at GitLab and FinTech SaaS provider Roostify. She blends deep customer empathy with hands-on troubleshooting—triaging APIs, parsing Splunk logs, and escalating complex issues while maintaining SLAs for enterprise integrations. Julianne has led documentation and knowledge initiatives, running documentation sprints and building internal knowledge bases to align product releases with customer needs. Her background spans scripting in Ruby, Python, and PowerShell and occasional contributions to Rails tools, giving her a practical edge in bridging support, engineering, and product teams. Based in Boston, she pairs a customer-first mindset honed in banking and retail with technical rigor from immersive web development training.
10 years of coding experience
6 years of employment as a software developer
Biochemistry and Molecular Biology, Biochemistry and Molecular Biology at Boston University
Github Skills (7)
guardian7
terraform4
rails3
elixir3
static-site3
ruby2
cockpit2
Programming languages (6)
Github contributions (5)
jgendrano/slack_project
Jan 2016 - Apr 2016
Contributions:34 PRs, 31 pushes, 13 branches in 2 months
jgendrano/petfinder-enhanced
Feb 2016 - Apr 2016
Contributions:8 pushes, 2 branches in 1 month
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