Julie Jackson
Management And Program Analyst at U.S. Office of Personnel Management (OPM)
Alexandria, Virginia, United States
Summary
👤
Senior🎓
Top SchoolJulie Jackson is a Management and Program Analyst with over a decade of experience applying Human-Centered Design to improve USAJOBS user experiences at the U.S. Office of Personnel Management. She leads usability testing and customer research to drive evidence-based changes that launch smoothly for millions of federal job seekers. Prior to OPM she spent over two decades in the U.S. Army as a career counselor, bringing disciplined stakeholder engagement and workforce development expertise to digital service delivery. Julie combines an MBA with practical program management skills to translate user needs into measurable product outcomes and accessible interfaces. She is known for bridging policy, UX research, and operational constraints to deliver pragmatic improvements that reduce friction in public-facing systems. Based in Alexandria, VA, she brings a veteran’s perspective to serving government customers with empathy and rigor.
9 years of coding experience
Master of Business Administration (MBA), Business, Master of Business Administration (MBA), Business at University of Maryland University College
Github Skills (15)
portal8
django7
gulp7
react6
jekyll5
nextjs5
designer4
documentation-generator3
api-documentation3
uswds3
documentation3
knockoutjs3
devrel2
community-management2
language-design1
Programming languages (2)
Github contributions (5)
USAJOBS/ATP-Support
Oct 2018 - Jul 2024
Support content for the USAJOBS Agency Talent Portal
Contributions:14 reviews, 8 PRs, 8 pushes in 5 years 10 months
talentusajobsagencyportal
USAJOBS-OPM/openoppstasks
Oct 2018 - Jun 2019
Contributions:46 comments, 7 issues in 8 months
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