Julie Kuehl
Senior Support Analyst Knowledge Manager at Sendible
Hawley, Minnesota, United States
Summary
👤
Senior🎓
Top SchoolJulie Kuehl is a Senior Support Analyst and Knowledge Manager with 12 years of experience building customer-centric documentation, support systems, and WordPress solutions. At Sendible she created an internal knowledge base of over 1,000 documents and led two help center overhauls that drove measurable gains in SEO, article views, ticket reduction, and self-service scores. Comfortable liaising between customers, developers, marketers, and PMs, she pairs technical writing and Zendesk/admin skills with hands-on web development experience from running her own WordPress agency. Her background spans product support, documentation strategy, training, and front-end development, giving her a rare 360° view of product and user needs. Based in rural Minnesota, she’s a lifelong learner and volunteer Master Naturalist who applies her iterative, data-driven approach to both software processes and prairie restoration.
12 years of coding experience
33 years of employment as a software developer
Certificate of Completion, WordPress Developer Training, Certificate of Completion, WordPress Developer Training at Interface: The Web SchoolMaster's degree (incomplete), Instructional Design and Technology, Master's degree (incomplete), Instructional Design and Technology at The University of North DakotaMaster's degree, Agricultural Economics, Master's degree, Agricultural Economics at North Dakota State UniversityWeb Design / Development, Web Design / Development at North Dakota State College of Science
English
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (87)
wordpress10
theme-customizer10
fact10
taxonomies10
wordpress-plugin10
visual-editor9
github9
plugin9
mustache9
content-editor9
admin9
git9
prepare9
text-editing9
editorjs8
Programming languages (6)
Github contributions (5)
JulieKuehl/Forward-Framework
Sep 2016 - Nov 2016
Contributions:51 commits, 2 PRs, 39 pushes in 2 months
browsersyncbowersassgulpwordpress
wptrainingteam/enqueueing-scripts-and-styles
Dec 2017 - Feb 2019
When you’re creating your theme, you may want to create additional stylesheets or JavaScript files
Contributions:3 commits, 1 PR, 2 pushes in 1 year 2 months
cssjavascriptstylesheetsadditionaljavascript-files
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