Juliet Shackell
Lead Technical Writer at Salesforce
Oakland, California, United States
Summary
🤩
Rockstar🎓
Top SchoolJuliet Shackell is a Lead Technical Writer at Salesforce with nearly three decades of experience translating complex enterprise software into clear, usable documentation. Based in Oakland, she has progressed from senior support and QA roles into leadership positions at VMware, Pivotal, and SpringSource, pairing deep product knowledge with documentation strategy. Her background in mathematics from Carnegie Mellon underpins a methodical approach to documentation for middleware, web servers, and enterprise platforms. Juliet has repeatedly navigated product spin-offs and large acquisitions, making her skilled at aligning content with evolving engineering and customer needs. She took an independent sabbatical early in her career, reflecting a commitment to reflection and craft that informs her mentorship and editorial judgment. Known for turning technical nuance into practical guidance, she excels at connecting developer workflows with clear, actionable docs.
9 years of coding experience
6 years of employment as a software developer
Bachelor of Science (B.S.), Mathematics, Bachelor of Science (B.S.), Mathematics at Carnegie Mellon University
English, Spanish
Github Skills (8)
vscode-extension9
vscode-debugger9
salesforce8
apex8
salesforcedx8
lightning7
vscode6
typescript5
Programming languages (2)
Github contributions (5)
violinshack/my-sfdx-simple
Oct 2016 - Nov 2016
Contributions:4 PRs, 6 pushes, 5 branches in 23 days
forcedotcom/sfdx-simple
Nov 2016 - Jun 2017
Contributions:12 commits, 1 PR, 9 pushes in 7 months
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