Summary
Jun Chen is a seasoned insurance operations leader with 11 years of experience driving customer service, underwriting, claims, quality management and compliance across major insurers and agencies in China. As Senior Director of Services at 深蓝保 he oversees end-to-end service support functions and has a track record of standardizing processes, building training programs, and improving customer satisfaction. His background includes AML and regulatory reporting, anti-fraud work, and hands-on claims investigation, giving him a strong audit and compliance foundation alongside operational expertise. Jun has led new product rule-making and systems development initiatives, bridging business requirements with systematic planning and technical implementation. Based in Nanjing, he also shares industry insights as a blogger at Zhu8.Net, reflecting an ongoing interest in communicating practice and policy learnings. Colleagues know him for blending disciplined regulatory rigor with pragmatic service design to reduce risk and improve customer outcomes.
11 years of coding experience
14 years of employment as a software developer
Bachelor of Laws (LLB), Medical Law, Bachelor of Laws (LLB), Medical Law at Guizhou University
English