Justin Hayes is a results-driven technology leader with over a decade of experience building and scaling technical operations and support functions for high-volume gaming, lottery and consumer tech organisations. He has built multiple global teams from scratch and led departments of 80–100 people across continents, consolidating functions and implementing ITIL-based processes that delivered measurable cost savings and improved uptime. Justin combines hands-on technical understanding of modern stacks (AWS, Kubernetes, ELK, Prometheus) with commercial acumen—having driven multi-million-pound savings through contract optimisation and tooling migrations. He’s skilled at reducing cognitive load on product engineering by creating product support teams and operational tooling, freeing thousands of engineering hours for delivery. Known for pragmatic, incremental change delivered with strong cross-functional collaboration, he thrives on finding the right mix of people, process and tools to turn complex operations into reliable business outcomes.
9 years of coding experience
19 years of employment as a software developer
BSc Computer Science, BSc Computer Science at Loughborough University
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