Summary
Justin Hecht is a Senior Manager with over 16 years of client service, trading operations, and application management experience, currently overseeing five 24x7 trading applications that process more than 50M transactions annually across six asset classes. He combines hands-on operational expertise from roles at OpenText, HSBC, Goldman Sachs, and Credit Suisse with a track record of driving client satisfaction—achieving a 95% satisfaction score—while managing a global onshore/offshore team. Justin builds C-level partnerships and delivers measurable business impact through QBRs, change management, and escalation analytics, having directly managed $8M in annual client revenue. He is known for pragmatic process improvements (one of which saved HSBC hundreds of thousands annually) and for comfortably bridging technical, sales, and client-facing stakeholders in fast-paced trading environments.
9 years of coding experience
1 year of employment as a software developer
Bachelor of Science - BS, Business Administration and Management, Bachelor of Science - BS, Business Administration and Management at Towson University