Justin P
Provider Support Representative
Dallas, Texas, United States
Summary
👤
Senior🎓
Top SchoolJustin P is an experienced IT and customer support professional with 10 years of hands-on experience across macOS, Windows, and Linux environments, currently serving as a Provider Support Representative at UnitedHealth Group. He combines deep technical troubleshooting—ranging from server and network fixes to AV and cloud migrations—with strong customer-facing skills that emphasize de-escalation and empathy. His background includes freelance IT consulting, large-scale support roles at CVS Health and Comcast, and volunteer IT leadership where he managed Office 365/Azure migrations and reduced recurring costs. Justin is adept at translating complex technical processes into clear knowledge-base content and training materials, having overhauled documentation and mentored peers. He brings a track record of lowering time-on-call and preventing onsite escalations by empowering front-line staff with better workflows. Based in Dallas, he’s a self-taught “tech-nerd” who blends practical systems know-how with a talent for building trusting customer relationships.
10 years of coding experience
9 years of employment as a software developer
High School Diploma, Music, High School Diploma, Music at Poteet High SchoolN/A, Psychology, Music, N/A, Psychology, Music at Stephen F. Austin State University
English
Stackoverflow
91reputation
4kreached
0answers
1question
Github Skills (200)
animated10
command-line-tool10
synology10
camera10
face-recognition10
monit10
auditing10
blocker10
uap10
administration10
daemon10
hardening10
controller10
python10
pocket10
Programming languages (18)
Github contributions (5)
jpartain89/mkvnmp4
Jan 2017 - Mar 2020
Simple script to remove the duplicated .mkv files from my media server.
Contributions:8 PRs, 163 pushes, 17 branches in 3 years 2 months
media-servermkv
jpartain89/ansible-run-updates
Oct 2017 - Sep 2024
My Ansible-Pull repo for running my basic System Updates
Contributions:6 PRs, 169 pushes, 11 branches in 6 years 11 months
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