Justin Robinson is a technical writer and former support-focused developer with 14 years of experience translating complex technical and regulatory topics into clear, actionable documentation. Currently at Boast, he specializes in SR&ED technical reports and process tooling that help clients maximize tax claims while streamlining internal workflows. His background in hands-on support and scripting (Bash, SQL) and building a support knowledge base at ThoughtWire gives him a rare blend of customer-facing empathy and technical fluency. He has a track record of exceeding productivity targets during peak seasons and automating recurring reporting tasks to improve efficiency. A published author and accessibility-minded researcher, Justin brings creativity and long-form project discipline to documentation and developer enablement. Based in Old Toronto, he combines practical support experience with a programmer’s mindset to make complex systems understandable and usable.
14 years of coding experience
2 years of employment as a software developer
Diploma Computer Programming & Analysis, Diploma Computer Programming & Analysis at Seneca College School of Information & Communications Technology
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