Juwana Zerman
Associate Consultant Business Systems Analyst
Jacksonville, Florida, United States
Summary
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Senior🎓
Top SchoolJuwana Zerman is a Business Systems Analyst with 8 years of experience blending customer-focused analysis, cloud technologies, and process improvement to drive measurable outcomes. Based in Jacksonville, she has reduced provider downtime by 70% through troubleshooting, user support, and system-performance recommendations while documenting requirements and developing user stories. Her background spans internet search analysis, front-end mentoring, Salesforce administration for nonprofits, and multi-cloud certifications across GCP, AWS, and Azure, enabling a practical bridge between technical ops and stakeholder needs. An MBA and Cloud DevOps-trained practitioner, she excels at translating business problems into actionable technical solutions and training users for sustained adoption. Juwana’s volunteer Salesforce work and mentorship roles highlight a commitment to capacity-building and accessible technology. She combines analytical rigor with hands-on cloud and DevOps skills—an uncommon mix for a business systems analyst focused on operational resiliency.
8 years of coding experience
Cloud DevOps using Microsoft Azure, Cloud DevOps (AWS), Front-End Web Developer, Cloud DevOps using Microsoft Azure, Cloud DevOps (AWS), Front-End Web Developer at Udacityhttps://trailblazer.me/id/jzerman, https://trailblazer.me/id/jzerman at Trailhead by SalesforceMaster of Business Administration - MBA, Business Administration and Management, General, Master of Business Administration - MBA, Business Administration and Management, General at University of North FloridaSalesforce Talent Alliance Career Cohort, Salesforce Talent Alliance Career Cohort at Salesforce Talent Alliance Career CohortsBachelor of Science - BS, Health/Health Care Administration/Management, Bachelor of Science - BS, Health/Health Care Administration/Management at Saint Leo University
Stackoverflow
1reputation
0reached
0answers
0questions
Github Skills (41)
git10
github10
python10
digitalocean10
npm-package10
pullrequest10
console9
web-application9
javascript9
linux9
windows9
open-source9
command-line9
android9
automation9
Programming languages (11)
Github contributions (5)
Juwana-Zerman/todo-app
Jan 2019 - Nov 2021
Contributions:4 PRs, 12 pushes, 1 branch in 2 years 10 months
Juwana-Zerman/Django-Portfolio
Feb 2021 - Mar 2023
Contributions:173 pushes, 5 branches, 7 comments in 2 years
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