Kacey Roberts is a Lead Incident Manager Engineer with 11 years of hands-on experience building and supporting full-stack and data services, currently driving incident response and reliability at Guideline. With a background developing Ruby on Rails integrations for education platforms and leading professional services at Instructure, Kacey blends deep troubleshooting skills with software delivery and support for hundreds of custom applications. Proficient across PostgreSQL, Oracle, ElasticSearch, AWS (including Redshift), and multiple programming languages (C#, Java/Groovy, PHP, Ruby), they also design and implement automation test frameworks and test plans. Comfortable in Linux, macOS, and Windows environments, Kacey is as adept at incident management as at designing the automation that prevents them. A longtime Jira/Confluence administrator and former SQA lead, they bring a rare combination of operational discipline, developer empathy, and practical automation experience to complex production environments.
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Kacey Roberts - Lead Incident Manager Engineer at Guideline