Summary
Kai Miller is a strategic communications and experience leader with 20+ years of public- and private-sector impact, currently serving as Chief Experience Officer and founder of Emerald One, a woman-owned consulting firm that bridges IT strategy and execution. She specializes in digital transformation, executive coaching, and operational optimization, and has guided federal agencies and Fortune-ranked companies through high-stakes change while earning national awards for accessible design and integrated campaigns. A former federal Chief of Staff and Director of IT Strategic Communication at the VA, Kai designed and scaled first-of-their-kind communications, engagement, and crisis plans across the largest technology organization in government. She blends rigorous strategic frameworks (Elements of Brilliance™) with empathetic leadership, coaching international Chiefs of Staff and advising intelligence and veteran-centered programs. Based in Reading, PA, Kai pairs academic training in conflict analysis and Chief of Staff certification from Oxford with hands-on delivery, and is known for turning complex agendas into practical, trust-building outcomes.
8 years of coding experience
17 years of employment as a software developer
BA, Pre-Professional English, BA, Pre-Professional English at University of Houston
Chief of Staff Certification, Chief of Staff Certification at Saïd Business School, University of Oxford
MS, Conflict Analysis and Resolution, MS, Conflict Analysis and Resolution at George Mason University
Communications, Magazine Journalism, Communications, Magazine Journalism at Boston University