Kanika Tiwari
Team Lead - Operations, North America
St. Thomas, Ontario, Canada
Summary
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Senior🎓
Top SchoolKanika Tiwari is an operations leader with 8 years’ experience turning fragmented workflows into scalable, compliant processes across North American energy markets. As Team Lead - Operations at Just Energy she drives process improvement, automation, and quality across enrollment, renewal, and retention, partnering with Sales, Analytics, IT and Quality to reduce rework and improve execution accuracy. She has led automation projects that boosted enrollment success rates by 25%+, cut rework by 30%+, and delivered 100% on-time activations through optimized renewal processes. Comfortable translating operational data into SQL- and Power BI-driven insights, she builds reporting and controls that enable proactive intervention and consistent execution at scale. Bilingual and lifelong learner with formal Japanese training, she also pursues translation and teaching work—bringing disciplined attention to detail and cross-cultural communication to operational change. Based in St. Thomas, Ontario, Kanika combines analytical rigor with hands-on process design to embed durable operational improvements in regulated environments.
8 years of coding experience
Advanced Training Japanese Language and Literature Learning and Development, Advanced Training Japanese Language and Literature Learning and Development at 国際交流基金、 浦和University of Delhi
Hindi, English, JapaneseGithub contributions (5)
kanikatiwari/Data-Analytics-R-
Sep 2019 - Mar 2020
Contributions:17 commits, 13 pushes, 1 branch in 5 months
kanikatiwari/rAnalytics
Aug 2018 - May 2023
Contributions:1 branch in 4 years 9 months
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