Karen Bermudez
Product Support Engineer Team Lead at Singular
Vicente López, Buenos Aires, Argentina
Summary
🤩
Rockstar🎓
Top SchoolKaren Bermudez is a Product Support Engineer Team Lead with eight years of experience bridging technical support and customer-facing operations, currently based in Vicente López, Buenos Aires. She progressed through technical support roles at Auth0 and Okta into leadership, combining deep developer-focused troubleshooting with team coaching and incident management. Her background in customer service, sales, inventory control and training—sharpened during years as a Starbucks shift supervisor—gives her a practical, user-centered approach to product support. Studying web development and programming, she pairs emerging technical skills with proven people management and process improvement experience. Colleagues rely on her to translate complex technical issues into clear actions and to scale repeatable support workflows. Notably, she brings cross-functional empathy from hospitality into high-pressure developer support environments, improving both customer satisfaction and team performance.
8 years of coding experience
5 years of employment as a software developer
Licenciado en Turismo y Hotelería, licenciatura en Turismo, Licenciado en Turismo y Hotelería, licenciatura en Turismo at Universidad del Salvador
Spanish, English, Portuguese
Github Skills (6)
authentication10
subset7
chrome-extension6
react6
dashboard4
authorization4
Programming languages (1)
Github contributions (5)
kamepo/auth0-delegated-administration-extension
Oct 2018 - Nov 2018
This extension allows non-dashboard administrators to manage (a subset of) users.
Contributions:2 pushes in 1 month
dashboardadministratorssubsetchrome-extension
kamepo/auth0_github_deploy
Dec 2018 - Dec 2018
Contributions:3 pushes, 1 branch in 1 day
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