Kat Gaines
Senior Manager, Developer Advocacy And Community at PagerDuty
Oakland, California, United States
Summary
🤩
Rockstar🎓
Top SchoolKat Gaines is a seasoned developer advocacy and community leader with 11 years at PagerDuty, now leading its DevRel and Community team after progressing through roles from frontline technical support to senior management. She combines deep customer-support expertise with program and people leadership, having run global support operations, partnered with finance and sales, and built support orgs from the ground up. Based in Oakland, she blends a humanities background (double major in English and Art History) with a knack for clear technical communication and documentation. Colleagues describe her as a bridge between customers, engineers, and product teams—comfortable translating complex technical issues into actionable improvements. Notably, her career path reflects a hands-on progression that keeps customer empathy central to developer-facing strategies.
11 years of coding experience
13 years of employment as a software developer
Bigfork High SchoolB.A Double Major: English (emphasis creative writing) and Art History (emphasis Modern and Asian Art), B.A Double Major: English (emphasis creative writing) and Art History (emphasis Modern and Asian Art) at Mills College
Italian
Github Skills (6)
incident-management9
incident-response9
pagerduty9
information-security8
documentation8
jira3
Programming languages (2)
Github contributions (4)
PagerDuty/incident-response-docs
Mar 2023 - Aug 2023
PagerDuty's Incident Response Documentation.
Contributions:8 reviews, 3 comments in 5 months
oncallincident-managementincident-responsepagerdutyinformation-security
ryanhoskin/pd2jira
Apr 2015 - Apr 2015
Create JIRA tickets when a PagerDuty incident is triggered.
Contributions:1 commit, 1 push in 1 day
jira-ticketsjirapagerduty
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