Katie Gates
Director Of Operations
Oak Creek, Wisconsin, United States
Summary
👤
Senior🎓
Top SchoolKatie Gates is a Director of Operations and Certified Scrum Master with 11 years of experience orchestrating IT projects, teams, and process improvements across managed services and operations. She has a proven track record of implementing tailored Scrum frameworks, driving a 20% uptick in delivery accuracy and a 40% reduction in communication errors while managing 30–50 IT projects annually. Katie blends technical oversight—server virtualization, network and migration projects—with people-first leadership that boosted employee satisfaction by 40% through regular coaching and psychological safety initiatives. Her background in music education and early customer-facing roles speaks to strong communication, training, and coaching instincts that she applies to onboarding and documentation standardization. Based in Oak Creek, Wisconsin, she pairs an MS in Information Sciences and Technology with hands-on operational rigor and a knack for turning complex technical work into repeatable, auditable processes.
11 years of coding experience
6 years of employment as a software developer
Bachelor of Education, Vocal Music Education, Bachelor of Education, Vocal Music Education at University of TulsaMaster of Science (M.S.), Information Sciences and Technology, Master of Science (M.S.), Information Sciences and Technology at University of Wisconsin-MilwaukeeHigh School Diploma, General Education, High School Diploma, General Education at Broken Arrow High School
Github Skills (3)
iterative10
r-package8
machine-learning8
Programming languages (1)
Github contributions (5)
GatesLab/gimme
Jul 2015 - Jan 2023
Group Iterative Multiple Model Estimation - R version
Contributions:1 review, 215 commits, 21 PRs in 7 years 7 months
estimationiterativemachine-learning
GatesLab/evalClust
Sep 2017 - Nov 2019
perturbR R package for evaluating cluster solutions
Contributions:35 commits, 2 PRs, 20 pushes in 2 years 2 months
r-packagecluster
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