Summary
Katie Walker is a seasoned Knowledge Manager and technical communicator with over 15 years in software environments, blending hands-on software development experience with content strategy and UX-focused documentation. She has led documentation programs for IoT and SaaS products at Cisco and Jasper and now defines documentation strategy for a medication-management SaaS at Arine. Comfortable as a liaison between business stakeholders, end users, and engineers, she excels at turning complex technical systems into clear end-user help, training, and knowledge-base content. Her background includes UI design and embedded help for assistive devices and early-career software engineering work, giving her rare empathy for both developers and accessibility needs. Known for running cross-functional onboarding bootcamps and managing translations and global KB workflows, she amplifies product adoption through practical, user-centered content. Based in Danville, CA, she brings analytical rigor, strong communication, and a taste for wearing multiple delivery-focused hats.
12 years of coding experience
11 years of employment as a software developer
BA, Liberal Arts, BA, Liberal Arts at St. John's College