Katy Oliner
Support Quality Assurance Specialist at HoneyBook
Oakland, California, United States
Summary
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SeniorKaty Oliner is a Support Quality Assurance Specialist with 12 years of experience bridging customer-facing operations and product-quality engineering from Oakland, CA. She has progressed from retail and team management into operations, recruiting, and technical support roles, and now leads QA efforts that reduce resolution times and improve product reliability. At HoneyBook she triages and reproduces complex issues in Jira, validates fixes, and optimizes ticket routing to boost engineering efficiency, building on prior work at Scribd where she established automation, accessibility testing, and Help Center redesigns that raised app ratings and reduced ticket volume. Known for clear cross-functional communication, Katy combines hands-on troubleshooting and test strategy with documentation-driven process improvements that measurably impact CSAT and SLAs. An often-overlooked strength is her knack for translating frontline customer feedback into prioritized product work that drives both UX and engineering outcomes.
12 years of coding experience
7 years of employment as a software developer
English, Russian
Github Skills (14)
osgi9
ignite8
java8
database8
sql8
accumulo7
hadoop7
network-server7
big-data7
iot7
in-memory-database7
apache-ignite6
apache6
python6
Programming languages (2)
Github contributions (5)
dusya/arrakis-hubot
Oct 2015 - Feb 2019
The Worst Idea Ever
Contributions:2 pushes in 3 years 4 months
everideaworst
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