Senior Program Manager - Knowledge Management at Microsoft
Redmond, Washington, United States
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Summary
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Rockstar
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Kaushik Ainapure is a Senior Program Manager in Knowledge Management at Microsoft with a two-decade foundation in content strategy and nine years of focused enterprise experience driving content and support excellence. He designs digital self-help experiences and content workflows that reduce customer effort, improve discoverability, and lower support costs across Windows, Windows Server, and Azure. Kaushik combines deep product support roots—from hands-on Windows Server engineering to knowledge engineering—with program-level rigor in analytics, process maturity, and CMS-driven content operations. He excels at turning customer telemetry into prioritized content improvements and operational metrics that move the needle on case handle time and successful self-resolution. Based in Redmond, he bridges technical understanding of Microsoft platforms and cloud networking with empathetic content design to empower both customers and support engineers. An often-overlooked strength is his track record of shipping tight-deadline creative solutions while building stakeholder buy-in across large, cross-functional teams.
9 years of coding experience
19 years of employment as a software developer
Secondary High School, Secondary High School at Zenith High School, Baroda
Associate's degree, Electrical and Electronics Engineering, Associate's degree, Electrical and Electronics Engineering at Dr. Babasaheb Ambedkar Technological University
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Kaushik Ainapure - Senior Program Manager - Knowledge Management at Microsoft