Senior Director, People Techology Product at ServiceNow
Bentonville, Arkansas, United States
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Summary
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Rockstar
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Top School
Kayla Gragg is a product leader specializing in people-facing technology and retail operations, now leading People Technology Product at ServiceNow after a 14+ year career at Walmart. She has deep experience designing digital tools that empower frontline associates and improve customer experiences, having led store and omni product management, associate-facing innovation, and fresh/inventory initiatives. Her background includes hands-on regional leadership in fresh operations and supply chain, giving her a rare blend of field operations insight and product/analytics fluency. Based in Bentonville, she combines practical retail process improvement with proficiency in product management and inventory systems. Currently pursuing an MBA at Indiana University Kelley, she pairs continuous learning with a track record of shipping solutions that make day-to-day work easier for thousands of employees.
5 years of coding experience
6 years of employment as a software developer
Master of Business Administration - MBA, Business Administration and Management, General, Master of Business Administration - MBA, Business Administration and Management, General at Indiana University - Kelley School of Business
Bachelor of Business Administration - BBA, Business Administration and Management, General, Bachelor of Business Administration - BBA, Business Administration and Management, General at Shawnee State University
Contributions:1 release, 4 pushes, 1 branch in 11 months
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Kayla Gragg - Senior Director, People Techology Product at ServiceNow