Kaz Kono is a seasoned Technical Specialist with 13+ years supporting and sustaining enterprise content platforms (Hyland/Alfresco) across APAC, blending hands-on Java development, systems architecture, and customer-facing consulting and training. He has a strong background in enterprise systems and security from earlier roles at Fujitsu and Citigroup, where he designed large-scale network and application solutions for ministries and major corporations. At Alfresco/Hyland he not only resolved complex developer support cases but built internal support tools (JiraRestClient/Java) and mentored global support tiers, improving case handling and knowledge transfer. Comfortable across databases, app servers, OSes and authentication stacks, he pairs deep technical troubleshooting with clear client communication and on-site performance/architecture reviews. Having relocated from Sydney to Japan in 2023, he brings cross-cultural experience and a track record of turning operational pain points into automated support solutions.
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