Summary
Keigo N is a Principal Technical Account Manager and team lead at Red Hat with 11 years in enterprise support and customer success, based in Tokyo. He excels at resolving complex L1–L3 technical issues across RHEL, OpenStack and cloud/OEM environments, often sharing source-level analysis to help customers learn how to diagnose problems themselves. As a leader he focuses on accelerating team capability, cross-functional collaboration with sales and engineering, and formalizing onboarding through preliminary enablement sessions. His background in systems integration and mission-critical deployments from HP to Red Hat gives him deep operational insight into virtualization, disaster recovery and large-scale infrastructure. Fluent in Japanese and English, he routinely handles global escalations and syncs technical outcomes to commercial opportunities. Colleagues value his mix of hands-on troubleshooting, coaching mindset and a continuous appetite for learning.
11 years of coding experience
12 years of employment as a software developer
Master of Engineering (M.Eng.), Mechatronics, Robotics, and Automation Engineering, Master of Engineering (M.Eng.), Mechatronics, Robotics, and Automation Engineering at 東北大学 / Tohoku University
Japanese, English