Keith Mcneil
Technical Product Support Specialist at Service Autopilot by Xplor
Greater Albany, Georgia Area United States
Summary
👤
Senior🎓
Top SchoolKeith Mcneil is a Technical Product Support Specialist with 8 years of experience resolving novel software and hardware failures and a documented track record of cutting resolution times by 25%. He excels in high-severity, time-sensitive incidents where documentation or fixes don’t exist, often architecting ad-hoc solutions that secure stakeholder trust. Skilled in scripting and automation, he leverages remote access and secure database troubleshooting to resolve complex integrations across payment, accounting, and CRM systems. Comfortable in remote-first, asynchronous teams, Keith brings a blend of hands-on troubleshooting, customer-facing de-escalation, and technical training experience from SMB and enterprise-support contexts. His background spans frontline retail tech sales through tiered support roles, giving him a practical product-and-customer-oriented lens that informs technical decisions. Based in the Greater Albany, Georgia area, he pairs a technician’s curiosity with a pragmatic focus on measurable operational impact.
8 years of coding experience
13 years of employment as a software developer
Computer Installation and Repair Technology/Technician, Computer Installation and Repair Technology/Technician at Lee County High Tech Center CentralAcademy High School
Github Skills (46)
bluetooth-low-energy9
scraper8
movie8
piracy7
sharepoint7
explore7
ftp-server6
dms6
windows6
firmware6
linux6
ipfs6
vfs6
nfs6
sftp5
Programming languages (4)
Github contributions (5)
Scyne/FakeCoin
Dec 2017 - Jan 2018
Contributions:1 release, 29 commits, 26 pushes in 28 days
Scyne/Scyne.github.io
Jan 2019 - Mar 2026
Contributions:65 pushes, 1 branch in 7 years 3 months
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