Keka Ichinose
Principal Product Manager at ServiceNow
Seattle, Washington, United States
Summary
🤩
Rockstar🎓
Top SchoolKeka Ichinose is a Principal Product Manager based in Seattle with 7 years of focused experience building enterprise workflow, ITSM, and DevOps products at ServiceNow, AWS, Chef, Disney, and others. She combines deep technical fluency across monitoring, APM, cloud platforms, and networking with strong customer discovery practices to launch high-impact products that measurably improve operational metrics and agent efficiency. At ServiceNow she led AI-driven autonomous service desk features and DevOps configuration tooling, driving adoption through design partner programs and real-world shadowing that cut incident creation and resolution times significantly. Her background as an engineer and technical program manager enables her to bridge product vision and execution, coordinating cross-functional teams to deliver secure, governed automation at scale. Fluent in Japanese and experienced in hands-on scripting, databases, and infrastructure, she often uncovers practical operational gaps that become product opportunities.
6 years of coding experience
20 years of employment as a software developer
B.S., Informatics, B.S., Informatics at University of WashingtonMaster of Business Administration (M.B.A.), Master of Business Administration (M.B.A.) at UW Foster School of Business
English, Japanese, Korean
Github Skills (26)
spec10
inspec10
testing10
audit10
security10
tdd10
compliance10
auditing10
devops10
kitchen9
unify8
test-kitchen8
hardening5
ruby5
infrastructure-management5
Programming languages (3)
Github contributions (5)
kekaichinose/web-api
Sep 2021 - Nov 2023
Contributions:329 pushes, 2 branches in 2 years 3 months
sndevopsconfig/web-api
Feb 2022 - Sep 2022
Contributions:18 pushes in 6 months
Find and Hire Top DevelopersWe’ve analyzed the programming source code of over 60 million software developers on GitHub and scored them by 50,000 skills. Sign-up on Prog,AI to search for software developers.