Kelley Kilanski
Conversational UX Designer - IVR
Seattle, Washington, United States
Summary
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Top SchoolKelley Kilanski is a conversational UX designer and speech technology leader with 8+ years of hands-on experience building voice-first and multi-modal systems across IVR, AR, mobile, and kiosk platforms. She combines deep academic grounding in phonetics and linguistics (PhD-level work) with practical expertise in ASR/TTS, SRGS/GRXML grammars, NLU modeling, and speech data pipelines to measurably improve intent recognition and task completion. Kelley has led voice design and analysis efforts at enterprise companies like Walmart (Store No. 8), Microsoft, T‑Mobile, and Nuance, and now drives IVR strategy at USAA while consulting on stealth GPT projects. She’s known for turning messy speech data into actionable NLU training corpora and for training teams to apply conversational design rigor in the absence of extensive user research. Her background running an artisan business and directing voice talent gives her a rare blend of product, technical, and creative perspective that informs pragmatic, user-centered voice experiences.
7 years of coding experience
11 years of employment as a software developer
Doctor of Philosophy (Ph.D.) Linguistics (Speech production and perception), Doctor of Philosophy (Ph.D.) Linguistics (Speech production and perception) at University of Washington
russian, czech, turkish, french, german: study and some basic proficiencyProgramming languages (1)
Github contributions (5)
kjkilanski/restaurant-reviews-stage-one
Aug 2018 - Sep 2018
Contributions:38 commits, 17 pushes, 1 branch in 21 days
kjkilanski/memory-game
Jun 2018 - Jul 2018
Contributions:21 pushes, 1 branch in 1 month
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