Senior Service Design & User Research Consultant at IBM iX
London, England, United Kingdom
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Summary
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Senior
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Top School
Kelly A is a senior service design and user research consultant with 11 years of cross-sector experience blending human-centred design, accessibility, and inclusive co-design methodologies. Currently at IBM iX, she translates research into equitable digital experiences informed by a Master’s in Digital Experience Design and a thesis project with Headspace focused on accessible content for people with visual impairments. Her background spans founding a boutique digital agency serving high-profile entertainment clients to early roles launching social channels at Hello Sunshine, giving her a rare mix of creative storytelling and strategic design practice. A dual US/UK citizen based in London, she is passionate about disability justice and uses research to make design communities more inclusive—often applying techniques from film and media production to enrich participant-led research.
11 years of coding experience
1 year of employment as a software developer
CIE Prague Study Abroad Program, Directing and Cinematography, 3.8 GPA, CIE Prague Study Abroad Program, Directing and Cinematography, 3.8 GPA at Academy of Performing Arts in Prague, Film and TV School
Bachelor of Arts (BA) with Honors in Film, Cinematography and Film/Video Production, Bachelor of Arts (BA) with Honors in Film, Cinematography and Film/Video Production at Kenyon College
MA Digital Experience Design, Digital Experience Design, MA Digital Experience Design, Digital Experience Design at Hyper Island
Middle School and High School, Middle School and High School at The American School in London
Contributions:26 pushes, 3 branches in 1 year 2 months
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Kelly A - Senior Service Design & User Research Consultant at IBM iX