Summary
Kelly Heard is a versatile product leader and technologist with 10+ years of experience shaping ecommerce and monetization products and a much longer career in software development. Based in Ottawa, she has held senior product roles at Hootsuite and Sitecore where she led cross-functional teams, defined multi-release roadmaps, and guided technical architecture for B2B ecommerce and billing systems. Her background as a solution architect and developer gives her uncommon fluency in translating customer requirements into implementable technical solutions and training sales and partners on complex platforms. Kelly also splits her time behind the camera as a media producer and camera operator, bringing a creative, storyteller’s perspective to product design and user experience. Known for pairing practical implementation guidance with strategic vision, she consistently drives continuous improvement and measurable customer impact. Her career arc—spanning hands-on development, technical sales enablement, and media production—makes her adept at bridging technical, commercial, and creative stakeholders.
10 years of coding experience
22 years of employment as a software developer
Business Administration Information Systems, Business Administration Information Systems at St. Lawrence College