Kelly O'brien
Senior Content Designer at HubSpot
Helensburgh, Scotland, United Kingdom
Summary
🤩
Rockstar🎓
Top SchoolKelly O'Brien is a UK-based senior content designer with nearly a decade of product-focused experience and a background in journalism that sharpens her clarity and narrative instincts. She has shaped user experiences at HubSpot, Facebook, and Intercom, specializing in security-facing interfaces, conversational automation, and system-level content design. Kelly combines research-driven empathy with practical content systems—building standards, defining concepts, and writing interface copy that reduces user friction. As an active contributor and organizer for the Write the Docs community, she’s edited newsletters for 4,000+ subscribers and helped run international conferences, bringing a rare mix of community advocacy and product craft. Her freelance work for enterprise and open-source clients early in her career honed her ability to translate complex technical subjects into accessible guidance. Based in Helensburgh, Scotland, she brings a global perspective informed by time studying Czech language and culture and by designing for diverse user bases.
9 years of coding experience
10 years of employment as a software developer
Semester Abroad, Czech Language & Culture, Semester Abroad, Czech Language & Culture at Charles University in PragueBachelor of Arts, Journalism, Bachelor of Arts, Journalism at Ithaca College
Spanish, Czech, Chinese
Github Skills (9)
rs10
restructuredtext10
documentation10
web-content9
content-model9
markdown-it9
markdown9
information-architecture8
communications8
Programming languages (3)
Github contributions (5)
writethedocs/www
Oct 2016 - Dec 2022
The main website for Write the Docs.
Role in this project:
Technical Writer
Technical WriterContributions:183 commits, 56 PRs, 170 pushes in 6 years 3 months
Contributions summary:Kelly's contributions primarily focused on updating and creating documentation for the Write the Docs project. They made revisions to the code of conduct, added and edited newsletters, and contributed to documentation related to the conference's CFP (Call for Proposals) and schedule. The user's work involved formatting, copy edits, and organizing content across different sections of the documentation, including blog posts, conference details, and organizational guides.
sphinx-docsphinx
kelly-o/kelly-o.github.io
Mar 2018 - Mar 2018
Contributions:4 PRs, 30 pushes, 5 branches in 1 day
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