Summary
Kelly Smith is a Senior UX Content Strategist with a decade of experience blending instructional design, UX writing, and Agile leadership to improve digital learning and government services. She leads design teams at CivicActions, driving accessible, user-centered redesigns for clients like the National Science Foundation and Veterans Affairs while holding dual roles that combine strategy and hands-on project delivery. A Certified Scrum Master with a Master of Education from the University of Illinois, she leverages deep expertise in Moodle, Salesforce, and educational technology to translate complex requirements into clear, usable content and flows. Her background as a K–12 teacher and multilingual training specialist informs a pragmatic, learner-first approach that balances pedagogy with scalable design systems. Known for mentoring practitioners and improving team craft, she consistently focuses on accessibility and measurable user outcomes.
10 years of coding experience
French Mastery, French Mastery at University of Paris IV: Paris-La Sorbonne
University of Illinois Urbana-Champaign
Bachelor of Arts (B.A.), Bachelor of Arts (B.A.) at Central College
English, Spanish, French