Ken Wagatsuma is a Senior Site Reliability Engineer with 11 years of experience building and operating resilient systems across high-growth product teams, currently improving commerce infrastructure at Shopify from the UK. He has held progressive SRE and engineering leadership roles at Neo4j and Cookpad, where he moved from backend development to tech and group lead responsibilities, blending hands-on debugging with team coaching. Known for diving deep into rabbit holes, Ken excels at diagnosing complex distributed systems and turning root-cause discoveries into durable operational improvements. His background spans software engineering, programming education, and social sciences, giving him a pragmatic, user-centered approach to reliability and automation.
11 years of coding experience
7 years of employment as a software developer
The University of Hong Kong (HKU)
Bachelor's degree, Social Network, Programming Education, Bachelor's degree, Social Network, Programming Education at Hitotsubashi University
Contributions:41 commits, 8 PRs, 19 pushes in 3 years 3 months
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Ken Wagatsuma - Senior Site Reliability Engineer at Shopify