Kenechukwu Igweagu
Information Management & Tech Service Desk Analyst
Newcastle upon Tyne, England, United Kingdom
Summary
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Senior🎓
Top SchoolKenechukwu Igweagu is an experienced Information Management & Tech Service Desk Analyst with over 10 years delivering ITIL v4-aligned support across Active Directory, Office 365/Azure, Windows Server and network environments. He consistently meets SLAs and drives high user satisfaction through first-call resolution, efficient ticket handling and clear technical documentation, having supported organizations from large telco customers at BT to NHS trust users. He has led service desk teams, improved response times and maintained 99.9% uptime in prior roles while managing inventories and ServiceNow records to meet governance standards. Holders of an MSc in Project Management, he blends technical troubleshooting with project-minded process improvements and a track record of reducing repeat incidents via self-service enablement. Based in Newcastle upon Tyne, Kenechukwu is transitioning toward leading application and service development projects, pairing hands-on support expertise with growing software delivery interests. A background in mechanical engineering gives him practical systems thinking that helps bridge infrastructure, user needs and project delivery.
10 years of coding experience
5 years of employment as a software developer
Master's degree Project Management, Master's degree Project Management at University of SunderlandBachelor's degree Mechanical Engineering, Bachelor's degree Mechanical Engineering at Enugu State University of Science and Technology
Github Skills (3)
android-app3
kotlin2
android2
Github contributions (5)
kodigweagu/COVID19
Mar 2021 - Jun 2021
Contributions:14 pushes, 1 branch in 3 months
kodigweagu/UserCommitCount
Jan 2022 - Jan 2022
Contributions:26 pushes, 8 branches in 2 days
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