Kenneth Chai
Staff Site Reliability Engineer at ANZ
Melbourne, Victoria, Australia
Summary
👤
Senior🎓
Top SchoolKenneth Chai is a Staff Site Reliability Engineer based in Melbourne with nine years of experience designing resilient, observable cloud-native systems and driving operational excellence across APAC. He blends hands-on engineering—spanning Kubernetes, Spinnaker, CI/CD, and AWS infrastructure—with a product-minded approach to reliability, having implemented shared tooling that built dashboards, SLOs and monitors for 30+ teams. At Zendesk he accelerated cycle time sixfold through targeted agile practices, coached teams on SRE principles, and led regional observability improvements; he now applies that cross-functional leadership to reliability challenges at ANZ. Known for mentoring and running Reliability Champions across AMER and APAC, he pairs technical depth with a knack for translating stakeholder needs into measurable experiments and outcomes. An operator who started in high-throughput messaging and SMS gateway optimisation, he brings a pragmatic performance-first mindset to large-scale systems.
9 years of coding experience
7 years of employment as a software developer
Bachelor of Computing, Computer Science, Bachelor of Computing, Computer Science at Deakin University
English, Chinese, Chinese
Github Skills (15)
event-calendar9
apollo9
react8
apollo-client8
graphql7
rails7
javascript6
publish3
secrets2
docker2
sidecar2
kubernetes1
aws1
aws-cli1
k8s1
Programming languages (2)
Github contributions (5)
kennethc/kennethc.github.io
Mar 2018 - Dec 2020
Contributions:20 pushes, 1 branch in 2 years 9 months
kennethc/experiment
Apr 2018 - Jun 2018
Contributions:16 pushes, 1 branch in 1 month
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