Kenneth Mccall
Support Engineer at LineLeader by ChildcareCRM
North Richland Hills, Texas, United States
Summary
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RockstarKenneth Mccall is a pragmatic support engineer and web developer with 12 years of experience delivering SaaS and telecommunications solutions from hands-on field work to software management. He currently supports LineLeader by ChildcareCRM after progressing from software development manager, blending customer-facing empathy with technical leadership. Kenneth has a strong track record reducing churn and improving operations through automation—authoring internal tools (IRC bot, ticket notifiers) and maintaining knowledge bases and monitoring systems. His background spans LAMP and Node.js development, cloud and data-center support, and network gear management, giving him a broad full-stack and infrastructure perspective. Known for translating complex technical issues into clear guidance for non-technical stakeholders, he also mentors teams on hosted services and vendor escalation. Based in North Richland Hills, TX, he combines a practical, process-improvement mindset with a long history of building small tools that have outsized operational impact.
12 years of coding experience
17 years of employment as a software developer
English
Stackoverflow
125reputation
3kreached
7answers
3questions
Github Skills (200)
dynamic-forms10
testing10
quake10
chat10
ascii10
integration-testing10
windows-app10
cassandra10
webrtc10
ansi10
unit-testing10
codeception10
mcfunction10
php10
navigation-drawer10
Programming languages (14)
Github contributions (5)
ellisgl/epsiom
Feb 2017 - Dec 2022
Express, Passport, Socket.io and MySQL Boilerplate (epsiom)
Contributions:18 commits, 17 PRs, 26 pushes in 5 years 11 months
socketmysqlsocket-ioexpressjsboilerplate
ellisgl/GeekLab-ArrayTranslation
Jul 2018 - Apr 2023
Convert an array to another data format or convert a data format to an array.
Contributions:5 PRs, 29 pushes, 7 branches in 4 years 9 months
arraydataphpjavascriptdata-format
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