Kenneth Norris
Director Of Information Technology
Greater Pittsburgh Region United States
Summary
👤
Senior🎓
Top SchoolKenneth Norris is a pragmatic technology leader and Industrial Engineer with 11+ years driving IT strategy, operations, and process improvement across nonprofit and consulting environments. As Director of Information Technology at United Way of Southwestern Pennsylvania he managed a $900K budget, led a cloud migration that enabled a seamless pandemic remote transition, and helped stand up an in-house 211 contact center handling over 300,000 calls annually. He blends data-driven operations research with hands-on IT management—reducing costs, refocusing spend to cut IT budget by over 20%, and designing scalable onboarding, compliance, and network solutions. Previously he built enterprise IT programs for consultancies, launching dozens of offices, implementing HIPAA/NIST-aligned controls, and turning IT work into billable engineering deliverables. A continuous improvement advocate and coach, he translates complex technical risk and performance metrics into clear business decisions for stakeholders at all levels. His uncommon strength is pairing quantitative analytics with practical implementation so technology investments directly improve service delivery and fundraising outcomes.
11 years of coding experience
14 years of employment as a software developer
Bachelor of Science (B.S.) Industrial Engineering, Bachelor of Science (B.S.) Industrial Engineering at University of PittsburghProgramming languages (1)
Github contributions (5)
kjnorris/WordClouds
May 2015 - Oct 2018
Contributions:7 pushes, 1 branch in 3 years 6 months
kjnorris/TidyTuesday
Oct 2018 - May 2019
Contributions:22 PRs, 41 pushes, 13 branches in 6 months
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