Kenny Keesee
Vice President Of Customer Support at Apollo.io
Port Deposit, Maryland, United States
Summary
👤
Senior🎓
Top SchoolKenny Keesee is a customer support executive with 10+ years of leading global support organizations, currently serving as VP of Customer Support at Apollo.io after rising through senior leadership roles at OpenTable. A U.S. Army veteran, he brings disciplined operational rigor and people-first leadership to scale teams across time zones and functions—support, billing, WFM, QA and partner management. Known for data-driven improvements in CSAT, SLA attainment and cost-per-ticket optimization, he builds coaching programs and workforce strategies that materially reduce churn and response times. Kenny is a pragmatic collaborator who pairs cross-functional product and sales alignment with hands-on vendor management to modernize support tech stacks. Based in Maryland and active from Austin, he combines frontline empathy with a track record of exceeding executive expectations and workplace recognition.
10 years of coding experience
10 years of employment as a software developer
Diploma, Diploma at Genuine Leadership TrainingGeneral, General, General, General at Elkton High
English
Github Skills (145)
twitch10
validation10
trend10
charts9
hapi9
vlc9
schema9
svg9
visualization9
ieee9
data-visualization8
cli8
rest8
streamlink8
javascript8
Programming languages (7)
Github contributions (5)
mightymercado/pysigmoid
Nov 2017 - Jun 2020
A Python Implementation of Posits and Quires (Drop-in replacement for IEEE Floats)
Contributions:44 commits, 5 PRs, 34 pushes in 2 years 7 months
pythondrop-inpython-implementationfloatsieee
mightymercado/bot-detection
Dec 2021 - Dec 2021
Contributions:30 commits in 1 day
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