Summary
Kevin Brolly is a customer experience and engineering leader with 15 years’ experience building and scaling support and success organizations for cloud and managed-database businesses. Currently Head of Customer Success at Supabase, he previously grew Aiven’s Support and Customer-Centric Engineering teams from 5 to 30 people while helping triple revenue and expanding global 24/7 coverage across EMEA, APAC and AMER. He combines hands-on technical knowledge of cloud infrastructure and PostgreSQL with product-minded advocacy, acting as the “voice of the customer” to drive feature improvements, incident resolution, and strategic alignments like migrating helpdesk tooling to Salesforce. Earlier in his career he founded a boutique consultancy serving public-sector healthcare and built high-throughput support tooling at Heroku, giving him rare blend of startup grit, enterprise-grade operations and public-good experience. Based in Glasgow, Kevin is particularly effective at turning customer pain points into measurable revenue and engineering priorities.
15 years of coding experience
13 years of employment as a software developer
BSc 1st Class Honours Computer Software Engineering, BSc 1st Class Honours Computer Software Engineering at Glasgow Caledonian University