Kevin Clarke is a seasoned IT service delivery leader and director based in Vancouver with over 25 years of experience building high-performing service desk and enterprise IT teams. He specializes in ITIL-aligned service management, Lean/ITSM process improvements, and practical knowledge management strategies that improve customer experience. As co-founder of The Engine Canada and now leading Business First ITSM Consulting, he combines entrepreneurial grit with hands-on delivery and a track record of completing projects on time and on budget. Known for motivating teams in fast-paced environments, he emphasizes simple, effective solutions over complexity. His background blends deep operational know-how with a persistent focus on measurable customer outcomes. Despite a long career, he remains hands-on in driving process implementation and continuous improvement.
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