Kevin Liu is a seasoned operations and customer success leader with over a decade of experience scaling high-growth SaaS organizations through process optimization, technology automation, and data-driven strategy. Currently Director of Customer Operations at ClickUp, he has a track record of designing operating models, aligning executives on vision, and driving cross-functional change to improve efficiency and client satisfaction. Kevin excels at marrying PEOPLE, PROCESS and TECHNOLOGY—implementing tools like Salesforce, Gainsight, and Power BI to enable automation and measurable performance gains at global scale. He’s led large transformations across consulting and client service groups, often creating new roles and governance to sustain growth and adoption. Notably, his background in analytics and early career consulting gives him a practical bias for measurable outcomes and continuous improvement.
10 years of coding experience
17 years of employment as a software developer
Bachelor of Arts - BA Chemistry, Bachelor of Arts - BA Chemistry at University of Pennsylvania
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