Summary
Kevin Rivera is an experienced IT Support Technician with eight years of hands-on experience delivering on-site and remote technical support for mid-size enterprise clients, most notably as the lead technician for Visit Orlando servicing 200+ staff across multiple sites. He combines practical skills in PC/server setup, hardware and software installations, and problem diagnosis with strong customer-facing communication and end-user training. Known for quick learning and collaborative project work, he has led upgrades, rollouts, and helped train fellow technicians to streamline Help Desk operations. Based in Deltona, Florida, Kevin pairs a B.S. in Information Technology from UCF with a proven track record of thriving under visibility and pressure while continuously seeking ways to improve processes and technical knowledge.
8 years of coding experience
Bachelor of Science (B.S.), Information Technology, Bachelor of Science (B.S.), Information Technology at University of Central Florida